Your childcare questions answered

Got questions? We’ve got answers! Explore our FAQs to find solutions to common queries about our nursery services, settling in, food and drink, and more.

What is Ofsted?

Ofsted is the government body that inspects and regulates nurseries, schools, and childcare across England to ensure children are safe, learning well, and receiving high-quality care.

Ofsted (the Office for Standards in Education, Children’s Services and Skills) inspects every registered nursery regularly, and all reports are published publicly on the Ofsted website.

When will my nursery next be inspected?

What is changing about Ofsted nursery inspections from November 2025?

Why is Ofsted changing?

Will Ofsted still rate nurseries as ‘Outstanding’ or ‘Good’?

What do the new Ofsted grades mean?

What does ‘Expected Standard’ mean in the new Ofsted system?

Where can I find my nursery’s Ofsted report?

How does Ofsted check that children are safe and well cared for?

How will the new inspection framework benefit my child?

How can parents prepare for or support an Ofsted inspection?

How is my nursery preparing for the new Ofsted framework?

Where can I learn more about Ofsted’s new inspection framework?

What if there is an emergency and you cannot reach me?

When registering your child we ask you to provide the contact details of someone we could contact in an emergency if we were unable to get hold of you.

What if my child is ill or there is an emergency?

Will you give long-term medication such as an epi-pen?

What happens if there is a fire?

Where can I keep updated with The Old Station Nursery Group on social media?

How do I receive updates?

How do you ensure that children with no permissions are not photographed?

Where are pictures of my child’s nursery on social media?

What is posted on social media?

What’s the difference between the content on social media and the parent app?

Who will be able to see my review?

What is Daynurseries.co.uk?

Why should I leave a review?

Where can I leave a review?

What if I have a negative experience?

When will we receive the Clarks voucher and backpack?

Do families receive a Clarks voucher as part of Next Stop School?

What is the ‘Next Stop School’ backpack?

What does my child receive as part of the ‘Next Stop School’ initiative?

Is Next Stop School tailored to meet the individual needs of each child?

How does Next Stop School align with the Early Years Foundation Stage (EYFS)?

What resources are available to track my child’s progress?

Are parents involved in the Next Stop School journey?

How does Next Stop School support my child’s development?

What is Next Stop School?

Do I still pay if my child does not come to nursery?

Do you provide meals, nappies and milk?

Will you follow my baby’s routine?

What happens during a nursery tour?

Do I need to make an appointment to look around?

When should you apply for nursery?

How often are your nurseries inspected by Ofsted?

Who regulates childcare in the UK?

How do you ensure that children without media permissions are not photographed?

What qualifications do your nursery staff hold?

What does my child need at nursery?

Do you open for Bank Holidays and holidays?

What if I am late collecting my child?

Can I pick my child up early?

How do I share important information such as allergies?

Can the nursery give medications?

What is taught in the nursery?

How do you support children with SEND?

Can my child come to nursery just 1 day a week?

Who will look after my child?

Can someone else collect my child for me?

What if my child is ill or there is an emergency?

Can I call the nursery for an update?

Do you take children out of nursery?

What support is there for children with additional needs?

Do you have extra-curricular activities and do I pay for these?

What are the child to staff ratios?

What do the latest funding announcements in March 2023 mean for parents?

When can I submit a new application if I missed my reconfirmation window or fell out of eligibility?

You can submit a new application any time you meet the eligibility criteria for  childcare entitlements or Tax-Free Childcare. You must then present your code to your provider to confirm your place can continue.

What happens if I miss my reconfirmation window?

How do I log into my childcare account to reconfirm?

Will I be reminded to reconfirm my details?

How often do I need to log into my childcare account?

I have received two codes, one from the letter and one from the website. Which one am I supposed to use?

When will I find out if I am eligible for funded childcare at your nursery?

When is the deadline for when the Nursery needs to receive my funding code?

When do I need to apply for 30 hours funding?

How do I check my entitlement and apply for the 9 months – 3 years working parents 15 hours entitlement & 3-4 year extended 30 hours entitlement?

When can I use the universal entitlement?

What can I receive in the universal entitlement?

Who can receive universal entitlement?

What will I be charged additionally for?

What do the funded entitlements cover?

Can I apply for a code whilst I am on maternity, paternity or adoption leave?

Can I pay for hourly childcare?

What is Tax-Free Childcare?

Do I pay for the settling in sessions?

Do I still pay if my child does not come to nursery?

Do I still pay when we go on holiday?

When and how will I receive an invoice?

What if I am a non UK citizen and cannot claim benefits?

Where can I read more about funding?

Can I use my free code from my previous nursery?

Do you offer funded places?

Can I split funding between two childcare providers?

What is nursery funding?

Do you open for Bank Holidays and holidays?

Do you have extra-curricular activities and do I pay for these?

What do the latest funding announcements in March 2023 mean for parents?

Do I pay for the settling in sessions?

There is no charge for any settling in session.

What if my child does not settle at nursery?

Will you follow my baby’s routine?

What does a settling in session look like and what do I need to bring?

Is food cooked on site?

Most of our settings offer freshly cooked food which is made on the premises by our nursery cooks. We have a few settings where meals are catered for by outside catering companies. A copy of the menu is available from your Nursery Manager. Our menus offer a wide range of healthy, nutritionally balanced meals.

Find out more about how we encourage and promote a happy and healthy lifestyle.

My child is a fussy eater, will they be given an alternative?

My child has a dietary requirement, will you cater for their needs?

How do I share important information such as allergies?

Are the staff trained to deliver the enhancements?

Yes, staff members receive appropriate training to effectively deliver each enhancement, ensuring a safe and enriching experience for all children.

How can I find out which enhancements are offered at my local nursery?

How do the enhancements benefit my child’s development?

Are the enhancements available at all nursery locations?

What are the Enhancements offered at The Old Station Nursery?

My child has food allergies; will they be able to participate in the Cookery enhancement?

How does the cookery enhancement align with the nursery’s educational approach?

Is the Cookery Enhancement available at all nursery locations?

What safety measures are in place during cooking activities?

How does cooking benefit my child’s development?

What is the Cookery Enhancement?

How does the Languages enhancement prepare children for primary school?

Is the Languages enhancement available at all nursery locations?

How are language lessons delivered to young children?

What is the Languages Enhancement?

What do Spanish language sessions with Kidslingo entail?

How are baby signs taught within Sing and Sign?

What are the benefits of baby signing?

If my baby learns signs, will s/he still learn to talk?

Are there any resources available so that I can support baby signing at home?

What will my child learn in Baby Sing and Sign classes?

What if my child has allergies?

Is the nursery accredited for its organic practices?

How does the organic enhancement support learning at home?

Are the nursery staff trained in organic education?

How can I see what my child has been growing?

What equipment is used for gardening activities?

What if my child has allergies or dietary requirements?

How often will my child eat organic food at an organic nursery?

Does my child need to bring in gardening equipment?

Will outdoor activities continue if it rains?

Why focus on Organic Food?

What is the Organic Enhancement?

How often will the children engage in Montessori Inspired activities?

Are your Montessori teaching staff trained?

In the Practical Life area, children will use familiar, everyday objects to develop life skills. Examples include glass jugs for pouring, tweezers, tongs, scoops for transferring materials, and child-sized equipment to practice using zips, buckles, and bows. Do ask your Nursery Manager if you would like guidance on how your child can continue their ‘Practical Life’ learning at home, we’d be delighted to give you some ideas.

What types of Montessori equipment can I expect to see in the nursery’s Practical Life area?

If my baby learns signs, will s/he still learn to talk?

What happens to the signs as my baby starts talking?

What will the child learn in Spanish language classes?

Will my child get confused learning a second language at a young age?

My child already speaks 2 (or more) languages – would another one be too much?

Are there any additional resources available?

What if my child does not want to take part?

Will the teachers be police checked?

How can I enrol my child in a nursery following the Brighter Learning Approach?

To enrol your child in a nursery that uses the Brighter Learning Approach, simply use the search to find The Old Station Nursery ‘near me’ or explore the map for nurseries near me.  Please contact us and we’ll book you in for a showaround of your chosen nursery and will be happy to explain the enrolment process further.

Where can I find photos and videos of my child taking part in these experiences?

What is considered a ‘WOW moment’?

Can I visit the nursery to learn more about the Brighter Learning Approach?

Are the staff members trained to implement the Brighter Learning Approach?

How are parents involved in the Brighter Learning Approach?

Is outdoor learning a part of the Brighter Learning Approach?

How does the Brighter Learning Approach promote social and emotional development?

What age groups does the Brighter Learning Approach cater to?

How does the Brighter Learning Approach differ from traditional teaching methods?

What is the aim of the Brighter Learning Approach?

What is the Brighter Learning Approach?

What is taught in the nursery?

What skills do I need for career progression?

Career progression at The Old Station Nursery Group is dynamic and varied, offering numerous pathways for you to develop your skills, take on new challenges, and make a significant impact on the lives of young children and their families. Whether through direct care, leadership, or training, The Old Station Nursery Group offers many opportunities for personal and career growth and advancement. These include:

Leadership and Management Skills: Essential for roles involving supervision and management of staff and settings.

Communication and Interpersonal Skills: Crucial for working with children, families, and colleagues.

Specialised Knowledge: In areas such as SEND, child development, and curriculum planning.
Business Acumen: Important for managerial roles involving financial management and strategic planning.

What can help me with excelling in Early Years?

What leadership and management roles can I train for as an apprentice?

What specialist roles can I train for as an Apprentice

What positions can I train for as an Apprentice?

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